Refund Policy

Refund Policy – Grooming Services (UK)

Last Updated: 12/01/2026

This Refund Policy explains how refund requests for our grooming services are handled and outlines your rights under UK consumer law.

1. Requirement to Contact Us

All refund requests must be submitted directly to us for review. Customers are required to contact us before initiating any refund, chargeback, or payment dispute with a bank, card provider, or third-party payment service. Failure to contact us first may result in delays or refusal of the refund request where permitted by law.

2. Information and Evidence Requirement

When requesting a refund, customers must provide their full name, appointment reference number, date of service, and a clear explanation of the reason for the refund request. Customers are also required to submit relevant evidence to support their claim so that we can properly assess the request.

Evidence may include photographs, videos, screenshots, written communication, or any other documentation reasonably required to demonstrate the issue being raised. Refund requests submitted without sufficient supporting evidence may be delayed or declined.

3. Completed Services

Once a grooming service has been completed, refunds are not automatically provided. Refunds for completed services will only be considered where the service was not carried out with reasonable care and skill, as required under the Consumer Rights Act 2015.

Where appropriate, we may first offer a partial refund, correction of the service, or a complimentary re-groom before issuing a refund.

4. Cancellations and No-Shows

• Cancellations must be made within the timeframe stated at the time of booking.

• Late cancellations or failure to attend an appointment may result in the loss of any deposit or full payment.

• Deposits are non-refundable unless otherwise stated or required by law.

5. Review and Decision

All refund requests and supporting evidence will be reviewed in accordance with this policy, our Terms and Conditions, and applicable UK consumer law. Submission of a refund request does not guarantee approval. Refund decisions are made based on the information provided and compliance with this policy.

Customers must ensure that all information and evidence submitted is accurate and truthful. False or misleading claims may result in rejection of the refund request.

6. Refund Processing

Approved refunds will be issued to the original payment method where possible. Refunds will be processed within 14 days of approval, in line with UK regulations.

7. Statutory Rights

Nothing in this policy affects your statutory rights under UK law.

8. Policy Updates

We reserve the right to amend this Refund Policy at any time. Changes take effect immediately upon publication.