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Privacy Policy & CCTV Policy

Privacy Policy

Legal Disclaimer

The explanations and information provided in this document are general and high-level guidance intended to explain how a Privacy Policy may apply to a UK-based pet grooming business. This content does not constitute legal advice and should not be relied upon as a substitute for professional legal guidance. As every business operates differently, we cannot determine the specific privacy practices, data processing activities, or legal obligations that apply to your business. We recommend seeking independent legal advice to ensure your Privacy Policy is compliant with UK GDPR, the Data Protection Act 2018, and any other applicable legislation.

Privacy Policy – The Basics

A Privacy Policy is a statement that explains how a pet grooming business collects, uses, stores, processes, and protects personal data relating to its customers and their pets. This includes information collected through bookings, enquiries, in-person appointments, websites, social media, telephone calls, and other communication channels.

As part of our operations, full CCTV is in use on our premises. CCTV footage may capture images of customers, staff, and pets for the purposes of safety, security, welfare, and the prevention of crime. CCTV data is processed in accordance with UK data protection laws and is only accessed where necessary and appropriate.

Our Privacy Policy also outlines our commitment to protecting personal data and explains the measures we take to safeguard privacy, including physical, technical, and organisational security controls.

What to Include in a UK Pet Grooming Privacy Policy

Privacy Policies must comply with UK GDPR and the Data Protection Act 2018. It is the responsibility of the pet grooming business to ensure that personal data is collected and processed lawfully, fairly, and transparently.

Generally, a Privacy Policy for a UK pet grooming business may address the following:

  • The types of personal data collected, including customer contact details, booking information, payment details, pet information, and CCTV footage

  • How personal data is collected and the lawful basis for processing

  • The purposes for which personal data is used, including service provision, safety, and security

  • Whether personal data is shared with third parties and under what circumstances

  • How personal data, including CCTV recordings, is stored, retained, and protected

  • The rights of customers under UK GDPR, including the right to access, rectify, or erase personal data

  • How data relating to children is handled, where applicable

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CCTV Privacy Notice (UK)

Last Updated: 12/01/2026

This CCTV Privacy Notice explains how and why closed-circuit television (CCTV) is used at our pet grooming premises and how any personal data captured is handled.

1. Use of CCTV

We operate full CCTV coverage on our premises. CCTV cameras may record images of customers, staff, visitors, and pets while on-site. CCTV is used for the following purposes:

  • Ensuring the safety and welfare of pets in our care

  • Protecting customers, staff, and visitors

  • Preventing and detecting crime, theft, or damage

  • Monitoring premises for security and operational purposes

CCTV is not used for monitoring performance unrelated to safety or security.

2. Lawful Basis for Processing

CCTV footage is processed under the lawful basis of legitimate interests, as permitted under UK GDPR. Our legitimate interests include maintaining a safe environment, protecting property, and safeguarding animal welfare.

3. What Data Is Collected

CCTV may capture:

  • Visual images of individuals and pets

  • Date and time of recordings

  • Location of recording within the premises

Audio recording is not conducted unless explicitly stated.

4. Access to CCTV Footage

Access to CCTV recordings is strictly limited to authorised personnel only. Footage will not be viewed, shared, or disclosed unless there is a legitimate reason to do so, such as:

  • Investigating an incident or complaint

  • Complying with a legal obligation

  • Responding to a lawful request from authorities

CCTV footage will not be shared with third parties without lawful justification.

5. Retention of CCTV Data

CCTV recordings are retained for a limited period and are automatically deleted unless required for an ongoing investigation, complaint, or legal matter. Retention periods are determined based on necessity and proportionality.

6. Your Rights

Under UK GDPR, individuals have rights in relation to their personal data, including:

  • The right to request access to CCTV footage in which they appear

  • The right to request deletion or restriction of processing, where applicable

  • The right to object to processing in certain circumstances

Requests relating to CCTV footage must be made in writing and may require proof of identity. Requests will be handled in accordance with legal timeframes and exemptions.

7. Contact

For questions or requests relating to CCTV data, please contact us using the details provided in our Privacy Policy.

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